Refund policy

At TRIYON MART, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

Returns are accepted within 7 days of delivery.
The item must be unused, undamaged, and in its original packaging.
Products that are used, damaged by the customer, or missing original packaging may not be eligible for return.
To request a return, contact us with your order number and product photos (if applicable).

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 5–7 business days.
Shipping charges (if any) are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos. We will arrange a replacement or full refund at no additional cost.

Non-Returnable Items

Used products
Items damaged due to misuse
Products returned without original packaging
Customized or personalized items (if applicable)

Cancellation Policy

Orders can be cancelled before dispatch. Once an order has been shipped, cancellation may not be possible and the order will be treated as a return request.